questions about our company, products/services, policies, and more.
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
Questions about Dentistry Lock
Returns, Exchanges & Shipping
Contact Questions
What is a Dentistry Lock® Pad?
How do I use the Dentistry Lock® Pad?
Gently peel the pad from the packaging.
2. Place
Pad on the surface and apply pressure.
3. Use
Our technology holds almost anything anywhere.
4. Clean and Reuse
*Follow our cleaning instructions
Instructions for use:
MANUAL CLEANING PROCEDURE
2. Rinse the Dentistry Lock® Grab Pad under running, cold utility water to remove excess contamination.
3. Prepare a detergent bath, such as Dawn® dish soap, at a minimum concentration of 1 oz/10 gallon (~3 mL/gallon) using warm utility water.
4. Fully immerse the Dentistry Lock® Grab Pad in the prepared detergent bath and allow the pad to soak for a minimum of 2 minutes. While soaking, wipe down the device with lint-free cloths soaked in dish soap solution to remove visible soil.
5. Remove the Dentistry Lock® Grab Pad from the prepared dish soap bath and
rinse it under running critical water to remove dish soap residuals.
6. Pat the Dentistry Lock® Grab Pad dry using lint-free cloths.
7. Visibly inspect the Dentistry Lock® Grab Pad for contamination.
Repeat steps 2 through 7 if contamination is observed.
STERILIZATION PARAMETERS
Sterilizer Type: Pre-Vacuum
Temperature: 132°C
Pulses: 4
Fully Cycle Exposure Time: 4 minutes
Dry Time: 60 minutes
Test Article Configuration: Wrap the Dentistry Lock® Pad in two layers of Halyard Health H200 (510(k) K0882554),or equivalent, polypropylene wrap using simultaneous envelope folding techniques.
When should I replace my Dentistry Lock® Pad?
Returns, Exchanges & Shipping
What is your return policy?
Dentistry Lock offers a 30-day warranty on manufacture defects. Dentistry Lock will provide a refund for defective materials or workmanship on our products within 30 days of the purchase. To begin a refund, send an email to our customer service department at: info@medicalock.com
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. Please email info@medicalock.com
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
Call Us
608-430-2475
Representatives are available:
MON-FRI: 8am to 4pm CST
Email: info@medicalock.com
FAQs
Questions about Dentistry Lock
What is a Dentistry Lock® Pad?
The Dentistry Lock® Pad is the ultimate tool management solution for dental professionals. With the ability to securely hold almost any dental tool in place, this innovative pad is perfect for organizing and storing tools of all shapes and sizes. Store a small implant screw to your larger everyday dental instruments with our Dentistry Lock® Pad. Not only does Dentistry Lock keep your tools organized, but it can also be easily cleaned and reused without leaving any sticky residue behind. Say hello to efficiency with Dentistry Lock!
How do I use the Dentistry Lock® Pad?
1. Peel
Gently peel the pad from the packaging.
2. Place
Pad on the surface and apply pressure.
3. Use
Our technology holds almost anything anywhere.
4. Clean and Reuse
*Follow our cleaning instructions
Instructions for use:
MANUAL CLEANING PROCEDURE
1. Ensure to remove all instruments from the Dentistry Lock® Grab Pad prior to cleaning the pad. 2. Rinse the Dentistry Lock® Grab Pad under running, cold utility water to remove excess contamination.
3. Prepare a detergent bath, such as Dawn® dish soap, at a minimum concentration of 1 oz/10 gallon (~3 mL/gallon) using warm utility water.
4. Fully immerse the Dentistry Lock® Grab Pad in the prepared detergent bath and allow the pad to soak for a minimum of 2 minutes. While soaking, wipe down the device with lint-free cloths soaked in dish soap solution to remove visible soil.
5. Remove the Dentistry Lock® Grab Pad from the prepared dish soap bath and rinse it under running critical water to remove dish soap residuals.
6. Pat the Dentistry Lock® Grab Pad dry using lint-free cloths.
7. Visibly inspect the Dentistry Lock Grab Pad for contamination. Repeat steps 2 through 7 if contamination is observed.
STERILIZATION PARAMETERS
Sterilizer Type: Pre-Vacuum
Temperature: 132°C
Pulses: 4
Fully Cycle Exposure Time: 4 minutes
Dry Time: 60 minutes
Test Article Configuration: Wrap the Dentistry Lock® Pad in two layers of Halyard Health H200 (510(k) K0882554), or equivalent, polypropylene wrap using simultaneous envelope folding techniques.
When should I replace my Dentistry Lock® Pad?
Replace if necessary or if noticeable deterioration is present.
Returns, Exchanges & Shipping
What is your return policy?
Dentistry Lock® offers a 30-day warranty on manufacture defects. Dentistry Lock® will provide a refund for defective materials or workmanship of our products within 30 days of the purchase. To begin a refund, send an email to our customer service department at info@medicalock.com
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. Please email info@medicalock.com
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
How do I contact Dental Lock?
Representatives are available:
MON-FRI: 8am to 4pm CST
608-430-2475
Email: Info@medicalock.com